Terms & Conditions

Updated on June 25, 2023

These terms of service (“Terms“) are a legally binding agreement between Alvanda Inc. (“Alvanda”, “the Company”, “we” or “us”) who own the Alvanda website https://alvanda.com/ and platform, and between you (“User” or “you”) and constitute the legal basis for your access and use of Alvanda’s proprietary online software where you can build procedures, manage projects, organize tasks, and build team spirit—all in one place, accessible on a Software as a Service basis.

By accessing or using “Alvanda” (referred to as “the Platform”), you agree to be bound by these terms and conditions. If you do not agree with any part of these Terms, you should immediately stop using the Platform. In this case, you are not allowed to use any part of our Platform and the services it offers in any manner whatsoever.

The Company can change these Terms at any time without any notice to you. It is your responsibility to review these Terms & Conditions, as it creates a binding legal agreement between you and the Company. The use of the Platform after the Terms & Conditions were changed, implies your acceptance of the changes.


Please read the Terms & Conditions set below before using our Platform. By accessing or using our Platform you acknowledge that you have read these Terms and our Privacy Policy which is incorporated herein by reference, as may be amended from time to time (collectively “the Terms”). 

These Terms shall govern any and all kinds of use and features offered via the Platform as may become available from time to time. You agree to be bound by these Terms and to fully comply with them.

Description of Services

Alvanda is more than a project management tool. It helps companies streamline business processes and deliver results faster. It is designed for professional teams seeking efficiency at work and full empowerment of their talents. Using Alvanda, any team in your business (eg. sales, marketing, customer success, or operations) can eliminate manual work and automate repetitive cross-departmental processes, enabling them to:

  • Easily define business procedures that can be used by team members in real-time
  • Get real-time visibility on all work orders and address roadblocks immediately
  • Significantly increase company-wide clarity by having all guiding docs centralized
  • Know precisely how well company resources are utilized and any given point
  • Be able to track time spent on each part of a task and remove time-wasting activities


Content is any material, information, data, documents, text, graphics, images, music, videos, or other materials that are uploaded, posted, transmitted, or otherwise made available through the Platform.

By uploading or otherwise providing any Content, you represent and warrant that you own all rights to that Content or have all necessary rights to upload or otherwise provide it to us and grant us the rights described in these Terms.

You are solely responsible for the Content that you upload, post, transmit, or otherwise make available through the Platform. You represent and warrant that the Content does not:

  • Infringe any intellectual property or other proprietary rights of any third party.
  • Violate any applicable laws or regulations.
  • Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.

We reserve the right to remove any Content that violates these Terms or that we determine in our sole discretion is otherwise harmful or objectionable, without prior notice to you. We may also suspend or terminate your access to the Services if you violate these Content guidelines.

You acknowledge that we do not pre-screen Content, but that we and our designees have the right (but not the obligation) in our sole discretion to refuse or remove any Content that is available through the Platform.

We may preserve and disclose Content if required to do so by law or if we believe in good faith that such preservation or disclosure is reasonably necessary to: (a) comply with legal processes, applicable laws or government requests; (b) enforce these Terms; (c) respond to claims that any Content violates the rights of third parties; or (d) protect our rights, property, or personal safety, our users, or the public.

You agree to indemnify and hold us harmless from any and all claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from or related to any Content that you upload, post, transmit, or otherwise make available through the Platform.

Restriction on Use

All content, software, designs, graphics, trademarks, logos, and other materials contained in our Services are the proprietary materials of Alvanda or our licensors and are protected by intellectual property and other laws. You may not use any of our proprietary materials except as expressly permitted in these Terms.

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

  • In any way that violates any applicable federal, state, local or international law or regulation or third-party rights
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate Alvanda, an Alvanda employee, another user, or any other person or entity.
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm Alvanda or users of the Services or expose them to liability.
  • You shall not use the platform in any way that could harm, damage, disable or impair the interference with any other party’s use, including but not limited to hacking, introducing viruses or other malicious software, spamming or overloading the platform.
  • You shall not attempt to gain unauthorized access to any portion or feature of the Platform or any other systems or networks connected to the Platform.
  • You shall not use any robot, spider, scraper, or other automated means to access the Services or collect content for any purpose without our express written permission.
  • You shall not sell, resell, rent or lease the platform, or any portion thereof, without our express written permission.
  • You shall not copy, reproduce, distribute, transmit, display, sell, license, or otherwise exploit any content for any other purposes without the prior written consent of Alvanda or the respective owners of such content.
  • You shall not use the Services to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on race, ethnicity, gender, sexual orientation, religion, or any other characteristic protected by law.
  • You shall not use the Services to engage in any activity that is harmful to minors or exploit minors in any way.
  • You shall not use the platform to impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity.
  • You shall not use the platform for any commercial purpose without our prior written consent.
  • We reserve the right to investigate and take appropriate legal action against any user who, in our sole discretion, violates these restrictions, including without limitation, removing the offending content, suspending or terminating the user’s account, and reporting such user to law enforcement authorities.
  • This platform is offered and available for users who are 18 years of age or older and have the legal capacity to enter into and abide by these Terms of Use. Access or use of the Platform by anyone under the age of 18 is prohibited.

Alvanda reserves the right to suspend access to its Platform at any time without prior notice or liability, including in the following cases:

  • If there is a violation of these terms of service or any applicable laws or regulations.
  • If the customer fails to pay for the services provided by Alvanda in a timely manner.
  • If there is a security concern or potential threat to the services, data or network.
  • If there is an unexpected technical issue or maintenance that requires suspension of services.
  • If the services are being used in a way that may cause harm to Alvanda, its employees, or other customers.

If Alvanda suspends your access to the platform, we will make reasonable efforts to notify you of the reason and the duration of the suspension. In case of violation of the terms of service, Alvanda reserves the right to take legal action against the violator.

Alvanda shall not be liable to the customer or any third party for any damages, losses, or expenses incurred due to the suspension of services. Additionally, the customer shall not be entitled to any refunds or credits for the period of suspension.

Upon resolution of the issue, Alvanda may choose to restore services at its sole discretion.

We reserve the right to terminate your use of the Services for violating any of the prohibited uses or for any other reason in our sole and absolute discretion.

You acknowledge that any unauthorized use of our proprietary materials may cause irreparable harm to Alvanda and that in the event of such unauthorized use, Alvanda will be entitled to an injunction in addition to any other remedies available at law or in equity.

User Responsibilities

a. Eligibility: You must be a legitimate owner or an authorized representative in order to utilize the Platform.

b. Account Creation: To access some features or services, you might need to register for an account. You are in charge of protecting the privacy of your account information and of any actions taken in connection with your account.

c. Accuracy of Information: When using the Platform, you need to supply information that is true, up to date, and comprehensive.

Intellectual Property Rights

a. Ownership: Alvanda or its licensors are the rightful owners of the Platform and all of its contents, including but not limited to software, logos, trademarks, and documentation, which are all protected by intellectual property laws.

b. License: You are given a constrained, non-exclusive, and non-transferable license to access and use the Platform solely in accordance with its intended uses by using the Platform.

Privacy and Confidentiality

The personal information you submit in connection with your use of the Platform is subject to our privacy policy found at https://alvanda.com/privacy-policy/ (the “Privacy Policy”), which is hereby incorporated by this reference. The information we have about you, obtained either directly from you or that we obtain through your use of the Platform will be used in accordance with our Privacy Policy, and solely in furtherance of providing you and improving the Platform.

Alvanda recognizes that you may provide us with confidential or proprietary information in connection with your use of the Services. We acknowledge and agree that all such information will be treated as confidential by us and we will not use or disclose such information except as expressly permitted under these Terms or as required by law. This obligation of confidentiality will survive the termination of these Terms.

You agree that any material or data provided through the Services will be treated as non-confidential and non-proprietary. We reserve the right to use such material or data for any purpose and in any manner, as long as we do not disclose any personally identifiable information in violation of our Privacy Policy.

Alvanda will use reasonable efforts to maintain the confidentiality and security of your information, but cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

If you believe that your confidential information has been improperly disclosed, you must notify us immediately. We will investigate the matter and take appropriate action as necessary.

Privacy and Data Protection

Data Gathering and Use: The Privacy Policy, which is included by reference into these terms and conditions, describes how the Platform may gather and use both personal and non-personal information.

Data Confidentiality: Alvanda agrees to maintain the confidentiality of your data and will not disclose or share your data with any third party, unless required by law or authorized by you.

Data Security: Alvanda will take commercially reasonable measures to protect your data from unauthorized access, disclosure, modification, or destruction.

Data Backup: Alvanda will regularly backup your data and ensure that backup copies are stored securely.

Data Retention: You acknowledge that Alvanda has no obligation to retain your data after termination or expiration of this agreement, and Alvanda may delete your data immediately upon termination or expiration of this agreement.

Data Export: Upon termination or expiration of this agreement, Alvanda will provide you with a reasonable opportunity to export your data from the Services. Alvanda may charge a reasonable fee for this service.

Data Accuracy: Alvanda is not responsible for the accuracy, completeness or reliability of any data provided by you or any third party.

Data Compliance: You represent and warrant that your data and your use of the Services complies with all applicable laws, regulations and industry standards.

Data Processing: Alvanda may process your data solely for the purpose of providing you with the Services. Alvanda will not use your data for any other purpose without your prior consent.

Data Protection: Alvanda will comply with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as applicable.

Alvanda takes reasonable precautions to safeguard the security and privacy of user data. The security of your own devices and internet connections, however, must be guaranteed by you.

By using the platform, you agree to these data provisions. If you do not agree with these provisions, you may not use Alvanda.

Third-Party Applications, Websites and Resources

Alvanda may integrate with third-party applications to provide additional features or functionality (“Third-Party Applications”). Your use of Third-Party Applications is subject to their respective terms of use and privacy policies. Alvanda makes no representations or warranties regarding any Third-Party Applications and is not responsible for any damages or losses arising from your use of them.

Alvanda may provide links or access to Third-Party Applications as a convenience to you. Any such link or access does not imply an endorsement by Alvanda of the Third-Party Application or any association with its operators. You are solely responsible for evaluating the Third-Party Application and any consequences of using it.

You acknowledge and agree that Alvanda may share information with Third-Party Applications to enable their integration with our services. This may include sharing your personal information, usage data, and any other information necessary for the Third-Party Application to function properly.

Alvanda reserves the right to modify, suspend, or discontinue any Third-Party Application integration at any time without notice.

Our services may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by us of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

Limitation of Liability

a. Disclaimer: On a “as is” and “as available” basis, the Platform is made available. Regarding the Platform’s functionality, dependability, or suitability for your particular needs, Alvanda disclaims all warranties, express or implied.

b. Limitation of Liability:Indirect, incidental, consequential, and punitive damages resulting from or associated with the use or inability to utilize the Platform are not covered by Alvanda’s liability policy.

Account and Security

In order to use and access some of the features of the Platform you may need to set up an account. When you register and set up your account, you must give us accurate and complete information. You may not use any account belonging to any other person without the Company’s express, prior, written permission. The responsibility for everything that happens on your account is completely yours. 

As a user of Alvanda, you are responsible for maintaining the confidentiality of your organization’s account password, appointing competent individuals to manage your organization’s account, and ensuring that all activities related to your account comply with our terms and conditions.

Alvanda is not responsible for the administration and internal management of your organization’s account. It is your responsibility to ensure that your organization does not lose control of the administrator accounts. If you have a process in place for recovering lost administrator accounts, please send an email to legal@alvanda.com. If you do not have a specified recovery process, Alvanda may provide control of an administrator account to an individual who can provide satisfactory proof of authorization to act on behalf of the organization.

Please note that Alvanda will not be held liable for any consequences resulting from our good-faith actions regarding the administrator accounts.


License Grant: Alvanda grants you a limited, non-exclusive, non-transferable license to access and use its services solely for your internal business purposes and in accordance with these terms of service.

License Restrictions: You shall not, and shall not allow any third party to: 

(a) sublicense, distribute, copy, modify, adapt, translate, or prepare derivative works of the Services; 

(b) decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code for the Services; 

(c) use the Services to build a competitive product or service; 

(d) use the Services for any unlawful, malicious, or fraudulent purpose; 

(e) remove or alter any trademark, logo, copyright, or other proprietary notices or legends from the Services or any content made available through the Services; 

(f) use the Services in a manner that violates any applicable law, regulation, or third party right; 

(g) use the Services to send unsolicited messages or advertisements, or for spamming or phishing; or 

(h) use the Services to transmit or store any viruses, worms, time bombs, Trojan horses, or other harmful or malicious code.

Ownership: Alvanda retains all rights, title, and interest in and to the Services, including all intellectual property rights. You acknowledge that you do not acquire any ownership rights by using the Services or accessing any content made available through the Services.

Feedback: If you provide Alvanda with any suggestions, feedback, or other information about the Services (“Feedback”), Alvanda may use such Feedback for any purpose without obligation of any kind. You hereby grant Alvanda a non-exclusive, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display any Feedback.

Termination: This license will terminate automatically if you violate any of these terms of service. Upon termination, you must immediately cease all use of the Services and destroy all copies of any software, documentation, or other materials obtained through the Services.

Subscription Term, Renewal and Cancellation

Subscription Term:

  • Our Services are offered under subscription plans of various durations.
  • Payments for subscription plans of duration of less than a year can be made only by Credit Card.
  • The duration of your subscription term will be determined by the subscription plan you select.
  • The subscription fee for each subscription term is non-refundable.
  • We reserve the right to change the subscription fee from time to time.


  • Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan or inform us that you do not wish to renew the subscription.
  • At the time of automatic renewal, the subscription fee will be charged to the Credit Card last used by you.
  • We provide you the option of changing the details if you would like the payment for the renewal to be made through a different Credit Card.
  • If you do not wish to renew the subscription, you can cancel the subscription or inform us at least four business days prior to the renewal date.
  • If you have not downgraded to a free plan and if you have not informed us that you do not wish to renew the subscription, you will be presumed to have authorized us to charge the subscription fee to the Credit Card last used by you.


  • If Customer wishes to avoid auto-renewal,  Customer shall cancel its Subscription , prior to its expiration, at any time through the Account settings or by contacting our Customer Success email: support@alvanda.com 3 days ahead of time. 
  • Except as expressly set forth in these Terms, in case a Customer cancels its Subscription, during a Subscription Term, the Subscription will not renew for an additional period, but the Customer will not be refunded or credited for any unused period within the Subscription Term.

Effect of Termination of Service.

  • The customer may terminate their Subscription to the Service by canceling the Service. 
  • The effective date of such termination will take effect at the end of the then-current Subscription Term, and Customer’s obligation to pay the Subscription Fees throughout the end of such  Subscription Term shall remain in full force and effect, and Customer shall not be entitled to a refund for any pre-paid Subscription Fees.

In the event any tax such as GST, VAT, sales tax or the like is chargeable by us in accordance with any local, state, provincial or foreign laws with respect to your subscription to our Services (“Taxes”), we will invoice you for such Taxes.

You agree to pay us such Taxes in addition to the subscription fees. We shall provide you with an invoice in the format prescribed by the applicable local, state, provincial or foreign laws to help you avail the applicable input tax credit for the Taxes so paid.


Alvanda provides different subscription plans with varying features and limitations. You may upgrade or downgrade your subscription plan at any time. When you upgrade, you will be charged a prorated amount for the remaining days in your current billing cycle at the new subscription plan rate. The new subscription plan rate will be charged in full for the next billing cycle. When you downgrade, the new subscription plan rate will be effective from the next billing cycle.

Please note that downgrading your subscription plan may result in the loss of some features, content, or capacity of the Platform. Alvanda shall not be liable for any such loss.

If you upgrade or downgrade your subscription plan, any existing credits or discounts will be voided and new credits or discounts will be applied based on the new subscription plan rate.

If you downgrade your subscription plan, you may lose access to some of your content or data. It is your responsibility to download and backup your data before downgrading.

Alvanda reserves the right to modify the subscription plans and pricing from time to time. Such modifications will become effective upon the renewal of your subscription. You will be notified of any modifications to the subscription plans and pricing at least thirty (10) days prior to the renewal of your subscription.

Warranty Disclaimer

The services are provided on an “as is” and “as available” basis. we make no warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the services will meet your requirements, or that the services will be uninterrupted, timely, secure, or error-free. We make no warranty regarding the quality of any products, services, or information purchased or obtained through the services, or the accuracy, timeliness, truthfulness, completeness or reliability of any information obtained through the services.

You acknowledge and agree that you are solely responsible for any damage to your computer system or loss of data that results from any material and/or data downloaded from or otherwise provided through the services.

No advice or information, whether oral or written, obtained by you from us or through the services will create any warranty not expressly stated in these terms.

Some jurisdictions do not allow the disclaimer of certain warranties, so the above disclaimers may not apply to you. to the extent that we may not disclaim any warranty as a matter of applicable law, the scope and duration of such warranty will be the minimum permitted under such law.


You may terminate your account with Alvanda at any time by following the instructions on our website. Upon termination of your account, your access to the Platform will be deactivated and any data, content, or other materials uploaded or entered by you may be deleted.

We may, in our sole discretion, terminate or suspend your account or access to all or part of the 

Platform at any time, with or without notice and for any reason, including, but not limited to, breach of these Terms or any illegal or disruptive activity. Any suspected fraudulent, abusive, or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon such termination, your right to use the platform will immediately cease.

All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. Upon termination, you must immediately cease all use of the platform and any proprietary materials provided to you in connection with the services.

If you wish to cancel your subscription, please refer to the “Subscription Term, Renewal and Cancellation” section of these Terms for more information.

Communication from Alvanda

Alvanda may communicate with you via email, phone, or through the platform. You agree to receive emails and other communications from us and our affiliates for customer service, marketing, and other purposes. You acknowledge that such communications may be transactional or relationship messages, such as notifications about your account or use of the platform, and that such communications may be sent from Alvanda or its affiliates.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt-out of certain communications by following the opt-out instructions provided in the communication. However, please note that opting out may impact your ability to use certain features or services provided through the Services.

If you have any questions or concerns regarding communication from Alvanda, please contact us at support@alvanda.com.


These terms and conditions may be changed or updated from time to time by Alvanda. Any modifications take effect the moment they are posted on the platform. Your acceptance of the updated terms is indicated by your continued use of the Platform following such adjustments.

Contact Information

If you have any questions or concerns about these terms and conditions, please contact Alvanda at +40 742 060 823